All ideas

What is your challenge? Currently when you create a scheme from the defect creation page it does not allow you to select a region. How does this impact you? Have to go into the scheme after to add this on. Please describe your idea A...

What is your challenge? I’d like the option to add a status to on-hold defects, so it’s clear what they’re waiting on, for example, “waiting for parts.” This would also allow us to run hold reports based on the different on-hold statuses. Ho...

What is your challenge? No current way to view how active users are on clixifix How does this impact you? monitor productivity Please describe your idea Have a report to show how active users have been in clixifix e.g. how many comme...

What is your challenge? Emails coming from clixifix® are heavily branded around clixifix® rather than reflecting our own branding. How does this impact you? It would be better if the emails were more aligned with our own branding rather th...

What is your challenge? Having to manually send a discussion to notify that the DLP is coming to an end, rather than the system automatically recognising the upcoming end date and sending a notification to the resident. How does this impact ...

What is your challenge? When operatives are queried from homeowners or customer care on old jobs they are not able to view the details of these without logging into the website. How does this impact you? Once the job has been carried out i...

What is your challenge? Unable to link defects. If we have a leak, then remedial work is required. We'd like to raise the main Defect as a Leak, then the follow-on defect as Remedial works; however, the defects need to be linked. How does th...

What is your challenge? Gives the developer longer to resolve How does this impact you? The KPI is not reflective of the time the defect has been open. Please describe your idea The KPI clock should be paused and restart from the poi...

What is your challenge? currently unable to filter by nominated contractor on the Defect Dashboard How does this impact you? Site managers want a quick overview of their Scheme to quickly see Defects nominated to a specific contractor. Not...

What is your challenge? Currently, the only way to see the current number of closed defects in an account is by running a report. How does this impact you? The need to run a report to understand the number of closed defects on a given site...