Defects

What is your challenge? Unable to easily identify the status of a defect, have to look through all comments rather than just being able to see at a glance what the status of the defect is. How does this impact you? Takes our customers a lo...

What is your challenge? Unable to link defects. If we have a leak, then remedial work is required. We'd like to raise the main Defect as a Leak, then the follow-on defect as Remedial works; however, the defects need to be linked. How does th...

What is your challenge? If our customer forgets to place something on hold, they’d like the option to backdate the hold date in the system, similar to how the closure date can be adjusted. How does this impact you? Please describe your...

What is your challenge? Abortive Visit button terminology feels too harsh vs the actual purpose of this functionality How does this impact you? Residents receive a notification that their defect has been aborted which can be misinterpreted...

What is your challenge? When a Defect is aborted, they'd like to know why How does this impact you? No way to record & report on this info Please describe your idea When a Defect is aborted, can it be given a category of sorts wh...

What is your challenge? How does this impact you? Please describe your idea New workflow to automate some of the chasing of contractors on nominations.

What is your challenge? Defects come through without images; however, this is required for the contractors to review. How does this impact you? Have to go back to the residents each time and ask for photos. Please describe your idea ...

What is your challenge? Currently the reason for closure box displays the same pre canned text for every user of clixifix® How does this impact you? Users need to manually update the free text for each defect closure if their reason for cl...

What is your challenge? Unable to put several defects on hold at once. How does this impact you? If a resident raises 20 defects and our customer later finds out the resident is on holiday, they have to manually place all 20 defects on hol...