Resident Portal - Defects from residents to go into a different area other than not yet nominated

What is your challenge?

Currently unable to accept/reject resident defects before they are actioned by customer care

How does this impact you?

Extra time being spent on determining defects.

Please describe your idea

We’ve just started using the customer portal, and it would be helpful if customer-submitted defects were routed into a separate area rather than appearing under “Not nominated.” Ideally, these submissions should only be visible to administrators at first, so they can be reviewed and accepted before being added into the main Defect section of clixifix®.