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Created by clixifix Ideas
Created on Apr 8, 2026

Defect released from On Hold to restart the KPI rather than resetting KPI clock

What is your challenge?

Gives the developer longer to resolve

How does this impact you?

The KPI is not reflective of the time the defect has been open.

Please describe your idea

The KPI clock should be paused and restart from the point it was put on hold.

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