Automated Resident Communication

What is your challenge?

Currently having to add the same comment multiple times under defects to a homeowner to explain KPI's. Or...a standard information message sent to customer at 2 weeks after completion/clixifix activation to remind them to check house, add snags and of the KPIs.

How does this impact you?

Too much time spent on comms

Please describe your idea

mass communications to customers rather than entering same message in to each defect raised. It allows customers to understand the KPI expectations and encourage them to make final snag list in line with our handover document.