Defects

What is your challenge? I’d like the option to add a status to on-hold defects, so it’s clear what they’re waiting on, for example, “waiting for parts.” This would also allow us to run hold reports based on the different on-hold statuses. Ho...

What is your challenge? Gives the developer longer to resolve How does this impact you? The KPI is not reflective of the time the defect has been open. Please describe your idea The KPI clock should be paused and restart from the poi...

What is your challenge? Currently, the only way to see the current number of closed defects in an account is by running a report. How does this impact you? The need to run a report to understand the number of closed defects on a given site...

What is your challenge? Unable to link defects. If we have a leak, then remedial work is required. We'd like to raise the main Defect as a Leak, then the follow-on defect as Remedial works; however, the defects need to be linked. How does th...

What is your challenge? It’s currently difficult to quickly identify the status of a defect, as you have to read through all comments rather than being able to see the status at a glance. For example, it would be helpful to have an additional de...

What is your challenge? Unable to view the defect location in reports or on the Inspection List screen; it’s only visible when opening each defect. How does this impact you? Currently, the defect location is not visible in reports or on th...

What is your challenge? We need to see the exact location/date/time an image was taking for auditing How does this impact you? We are unable to confirm the location/date/time of an image Please describe your idea Output the image loc...

What is your challenge? If our customer forgets to place something on hold, they’d like the option to backdate the hold date in the system, similar to how the closure date can be adjusted. How does this impact you? Please describe your...

What is your challenge? Abortive Visit button terminology feels too harsh vs the actual purpose of this functionality How does this impact you? Residents receive a notification that their defect has been aborted which can be misinterpreted...

What is your challenge? When a Defect is aborted, they'd like to know why How does this impact you? No way to record & report on this info Please describe your idea When a Defect is aborted, can it be given a category of sorts wh...