Defects

What is your challenge? Can't bulk release defects from hold How does this impact you? If multiple defects are on hold, and you need to release them all from being on hold you have to go in each individual defect which can be very time con...

What is your challenge? When I need to backdate the completion date on a defect, I currently have to close the defect, reopen it and edit, update the completion date, and then submit the changes. It would be much more efficient if the completion...

What is your challenge? If there are two nominations on a defect and one subcontractor completes their nomination, the defect moves into the Nomination Completed area ready to be closed. However, we’re unable to close the defect because there is...

What is your challenge? Currently if you export a defect from clixifix® as a PDF you would still need to read the comments for the full context How does this impact you? Time consuming when dealing with complex issues Please describe y...

What is your challenge? I’d like the option to add a status to on-hold defects, so it’s clear what they’re waiting on, for example, “waiting for parts.” This would also allow us to run hold reports based on the different on-hold statuses. Ho...

What is your challenge? Currently unable to accept/reject resident defects before they are actioned by customer care How does this impact you? Extra time being spent on determining defects. Please describe your idea We’ve just starte...

What is your challenge? Gives the developer longer to resolve How does this impact you? The KPI is not reflective of the time the defect has been open. Please describe your idea The KPI clock should be paused and restart from the poi...

What is your challenge? Unable to link defects. If we have a leak, then remedial work is required. We'd like to raise the main Defect as a Leak, then the follow-on defect as Remedial works; however, the defects need to be linked. How does th...

What is your challenge? Currently, the only way to see the current number of closed defects in an account is by running a report. How does this impact you? The need to run a report to understand the number of closed defects on a given site...

What is your challenge? It’s currently difficult to quickly identify the status of a defect, as you have to read through all comments rather than being able to see the status at a glance. For example, it would be helpful to have an additional de...