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Created by clixifix Ideas
Created on Jul 1, 2026

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Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit CLX-I-112 Auto chase update for nominated Defects.

Nomination chaser automation Merged

What is your challenge?

Currently a customer care coordinator can spend a lot of hours each week chasing their contractors who have not responded to a defect.

How does this impact you?

More time spent with admin and chasing for correspondance or an update every week.

Please describe your idea

Add the capability for clixifix® to send an autochase email notification that sends to the contractor if they have not responded in X time. This should be customisable by the PC Users so they can manage this chase cadence themselves. Also the capability for the system to freeze the chasers when a contractor responds or performs a specific action in clixifix.
  • +3
3 MERGED

Automated nomination reminders

Merged
What is your challenge? Currently a customer care coordinator spends a lot of time chasing contractors for an update when they have been nominated on a defect. How does this impact you? Time consuming and requires a lot of manual input. ...
clixifix Ideas 29 days ago in Nominations 0