Automated nomination reminders Merged

What is your challenge?

Currently a customer care coordinator spends a lot of time chasing contractors for an update when they have been nominated on a defect.

How does this impact you?

Time consuming and requires a lot of manual input.

Please describe your idea

Add the ability to send automated reminders to a contractor from clixifix® as a notification when a nomination has not been actioned or a defect is overdue