Communication with subcontractors and residents through clixifix®

What is your challenge?

Subcontractors are currently unable to communicate directly with residents through clixifix®. I appreciate that the system was intentionally designed this way; however, I believe there would be benefits to allowing appointment creation and communication through the portal. Doing so would provide a clear audit trail of all interactions, ensuring there is a documented record of conversations and agreed actions. This could be particularly valuable when handling claims or Subject Access Requests (SARs), as all communication would be stored in one central location and easily accessible.

How does this impact you?

Unable to view all communication between customers and subcontractors.

Please describe your idea

Allow subcontractors to propose appointments via the portal, with residents able to confirm, reschedule, or reject them directly.